Terms of Service
Last updated: January 1, 2024
These terms govern your relationship with Golden State Dental Care. By using our website or receiving dental services from us, you agree to these terms. Please read them carefully, as they outline important information about your rights and responsibilities as our patient.
Appointment Scheduling
Appointments can be scheduled by phone, website, or in person. We require 24-hour notice for cancellations to avoid fees. Same-day appointments may be available for emergencies. Arrival 10 minutes early is recommended for new patient paperwork and insurance processing.
Payment Responsibility
Patients are responsible for all charges not covered by insurance, including deductibles, co-pays, and non-covered services. Payment is due at the time of service unless prior arrangements are made. We offer various payment methods and financing options for your convenience.
Insurance Claims
We assist with insurance claims as a courtesy, but you remain ultimately responsible for all charges. We'll estimate your coverage, but final determination is made by your insurance company. Any balance not paid by insurance becomes your responsibility.
Treatment Consent
By receiving treatment, you consent to the procedures performed. We'll explain recommended treatments, alternatives, and associated costs before proceeding. You may refuse any treatment but assume responsibility for consequences of declining recommended care.
Patient Communication
We may contact you regarding appointments, treatment reminders, billing, and important health information through phone calls, emails, or text messages. Inform us of your preferred communication method. Emergency communications may override your preferences.
Medical History Accuracy
You must provide complete and accurate medical history, including medications, allergies, and existing conditions. Updates to your health status should be reported promptly. Withholding information may affect treatment safety and effectiveness.
Cancellation Policy
Missed appointments without 24-hour notice may incur a fee. Repeated cancellations may result in dismissal from our practice. We understand emergencies occur and will consider special circumstances on a case-by-case basis.
Patient Behavior
We maintain a respectful, safe environment for all patients and staff. Disruptive behavior, verbal abuse, or harassment will result in immediate dismissal from our practice. We reserve the right to refuse service to anyone compromising our practice environment.
Warranty Information
We stand behind our work with appropriate warranties for specific procedures. Warranty coverage requires maintaining recommended hygiene and follow-up appointments. Warranty details vary by treatment and will be explained before procedures begin.
Digital Communication
Email and text messaging are convenient but not completely secure methods for discussing health information. By using these methods, you accept the inherent privacy risks. For sensitive matters, we recommend in-person or phone conversations.
Agreement Terms
These terms constitute the entire agreement between you and Golden State Dental Care. If any provision is deemed invalid, remaining terms remain in effect. California law governs these terms, and disputes will be resolved through appropriate local courts.